Orthopedic Associates of Middletown (OAM) provides patients of all ages specialized care related to problems of the musculoskeletal system. While many conditions are successfully treated without surgery, we do provide a full range of surgical expertise and work closely with the patient through every step of their treatment and rehabilitation plan. Our board-certified orthopedic surgeons are also fellowship-trained with extensive expertise in sports injuries, minimally invasive and non-surgical treatments for neck and back pain, advanced foot & ankle treatment, joint replacements, and more.
What have you missed the most about serving your customers?
Many of our patients have progressed from student athletes to active adults needing orthopedic care. The long-time relationships have allowed us to follow their lives outside of our care, yet the COVID-19 period has reduced our interactions, including weddings and graduation celebrations. We also miss the cookies and other kind acts of our patients. Our clinic is a true community of care for patients and staff.
Despite business being greatly impacted, is there anything you are proud of these last few months?
We are very proud of our staff. They adjusted to the state government’s restriction while making sure our patients could receive the care they needed. Many had to find alternative childcare and spend time at home coordinating home schooling for their children. Some staff worked from their home which required great flexibility in their home life. The care we provide did not change. OAM has been a trusted provider of orthopedic care for years and we will do everything to continue to earn that trust by delivering the best of care in a safe environment.
What additional steps are you taking to keep employees and customers safe?
For months, we have been limiting the number of patients in our waiting rooms, delaying non-essential surgeries, providing proper personal protective equipment (PPE) for our staff, disinfecting surfaces, practicing physical distancing and screening patients and staff for COVID-19 symptoms. This includes taking people’s temperatures at building entrances. Our swift actions at the early stages of the pandemic allowed us to maintain a safe environment for our patients and our caregivers.
What does reopening look like for your business?
We will continue to screen patients and staff at our entrances and provide a mask to wear if you come without one. Our patient waiting areas will remain reconfigured for your safety. When you are scheduled for surgery, you will be contacted a week before surgery for a testing date and location. Virtual visits, which have grown exponentially, will also continue to be an important part of patient care when appropriate.