To the Editor:
Shame on management. Such a serious lack of planning is inexcusable.
There is no reason to need outside contractors if Eversource was fully and properly staffed.
This company has a responsibility to maintain the infrastructure, it is not the home and business owners fault the company ignored the physical plant for 30 years, and is now expecting we the people who are forced to use this company to bear the cost of their negligence as they line their pockets and the pockets of the shareholders.
The rot starts at the top with unconscionable salaries while staffing is cut.
A complete turnover of management is needed and some oversight might not be such a bad idea.
Last but not least: How dare you raise rates with no notice in the middle of a global pandemic with record unemployment?
Do you seriously think no one would notice? Have you no conscience?
Nancy Echlin, Guilford